Thrive Privacy Policy 

The protection of your personal data is important to us. We want you to be informed about the data we hold about you, the reason why we hold it, and how it will be processed. We aim to be open and transparent about what we do with your personal data. 

We will review our Privacy Policy regularly and upload a revised version to our website accordingly. 

This policy tells you: 

1. Who we are and how to contact us, 

2. More information about your rights, 

3. What information we might collect about you, 

4. How we get the information and why we have it, 

5. What we do with the information, 

6. What information we might share with others, and 

7. How we store the information. 

1. Who we are and how to contact us 

Who are we? 

Thrive is an Events Management Company registered as Thrive Ballater Limited, SC718153. Our Events include ‘Thrive Bike 2022’. Our website is www.thriveballater.com 

Contact us Our contact details are: Thrive Ballater Limited, 24 Pannanich Road, Ballater, Aberdeenshire. AB35 5PA. 

We do not have an appointed data protection officer, but if you have any questions about this privacy notice or issues arising from it then you should contact Susan Stewart, Director, on info@thriveballater.com who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact her using the details set out above. 

Third-Party Links Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

2. Your Rights 

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your personal data. 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you. This right always applies, although there are some exemptions which means you may not always receive all the information we process. 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. This right always applies. 

Request erasure of your personal data

This enables you to ask us to delete or remove personal data in certain circumstances. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest or the process forms part of our public task and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 

You can read more about your individual rights on the Information Commissioner’s Office website. 

Thrive tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a data subject access request. You can request submit a subject access request to Thrive by emailing info@thriveballater.com 

No fee usually required You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

We keep our privacy policies under regular review and will place updated versions on our websites when changes are made. If there are substantive changes, we will also notify you when appropriate. Our privacy policies were last updated on 11th May 2022. 

If you are unhappy about the way we handle your information, please speak to Susan Stewart, Director. You can also contact to the Information Commissioner’s Office at the contact details below: 

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF 

Telephone: 0303 123 1113. 

3. The information we collect about you 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in certain categories. Please take care when submitting information to us, particularly when completing free text fields or uploading content, documents and other materials. 

Whenever you interact with us, you may be asked to provide us with information relating to you. The following types of data may be collected from you depending on the interaction we have with you: 

  • Identity data: including name, username, title, marital status and date of birth, signature, job role/title, job description 
  • Contact data: including billing address, delivery address, email address and telephone numbers, Skype, WhatsApp 
  • Financial data: including bank account and payment card details 
  • Transaction data: including details about payments to and from you and other details of products and services you have purchased from us 
  • Technical data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website 
  • Enquiry data: includes data you provided us with when you contact us for customer service assistance or we contact you (by any means of communication including written communications or via our website(s), support forums, telephone, email, SMS, or our social media channels) or when you visit us at a public event, such as a trade show or exhibition or participate in one of our surveys, competitions or prize draws. 
  • We may record all customer service communications and keep information about the particular communication, including your name, the product(s) you bought, the reason why you contacted us, and the advice we gave you so we can track the resolution of any customer service issues and for customer service training purposes. 
  • Profile data: including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • We may also receive content that you choose to upload or post, such as your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details, product reviews, comments, photos and forum posts, or details of your interests and preferences that you choose to tell us about when, for example, selecting the services that you wish to receive 
  • Usage data: including information about how you use our website, products and services, as well as the frequency and pattern of your service use 
  • Marketing and Communications data: includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

There is also other information that we may collect, use, store and share that is not personal information, including: 

Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing our website. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information, which will be used in accordance with this privacy notice. 

Anonymised Data is the process of turning personal information into a form which does not identify individuals and where identification is not likely to take place. 

Business data Business data is any information relating to a business, such as the business address, financial information, business plans (these may contain elements of personal information) 

4. How we get the information and why we have it 

Most of the personal information we process is provided to us directly by you. 

We may collect information about you if: 

  • You provide personal information to us when you visit one of our Events; 
  • You visit one of our websites or enter your details on one of our websites through a webform, for example if you:
    • sign up to receive a newsletter 
    • sign up to attend an event 
    • request a web listing 
  • You give us your business card or meet with one of our representatives at an event 
  • You contact us by email, telephone, post or on social media
  • You submit a form or an enquiry / feedback on our website 
  • You complete a survey 

We may receive personal information about you from various third-party sources such as publicly available sources (e.g. Companies House) social media (e.g. LinkedIn). 

Data protection legislation states that we must have a legal basis in order to process your personal information. There are six lawful bases for processing personal data. The lawful basis we rely on for processing this information are: Lawful basis What it means 
Your consent You have given your consent to the processing of personal information for the specified purpose. 
We have a contractual obligation Where you are in a contractual relationship, and we need to process personal information to allow us to perform the contract, or where you intend to enter into a contractual relationship with us. 
We have a legal obligation Where we need to process personal information to comply with a legal obligation placed on us. 
We have a legitimate interest Where we process your data in a way in which you would reasonably expect us to 
In the performance of a task which is in the public interest or in the exercise of our official authority Where we process your personal data in exercising our official function which is laid out in the Development of Tourism Act 1969 
It is in your vital interests Where we need to process personal information to protect your life